Have Questions about Life at Lumen?

We’ve Got Your Answers Ready

It’s important that you’re energized about life at Lumen, which is why we’ve gathered some of the most common questions to make your move here a seamless one. From individual leasing and roommate matching to furnishing and more, we’ll help make your time at OSU memorable. If you have a question or two you can’t find here, don’t hesitate to contact our friendly staff for more information!

What Are The Benefits Of Living At Our Community Near OSU?

Located on Ninth Avenue just steps from OSU, apartments at Lumen combine cutting-edge amenities and elevated style for a supercharged housing experience. Residents love our open-layout, fully-furnished apartments including private bedrooms, gourmet kitchens, and our smart tech features such as Bluetooth showerheads, electronic apartment doorlocks, and video doorbells*. Living off-campus fosters important skills needed well beyond a student’s time in college, including cooking, cleaning, budgeting, and paying bills. Our apartments are conveniently located in the South Campus neighborhood near OSU and a plethora of dining, shopping, entertainment, and recreation hotspots.

* In select units

What Is An Individual Housing Contract?
Unlike some apartment communities in Columbus, we offer individual housing contracts for added peace of mind. Individual housing contracts mean students are only responsible for their monthly installment payments, not those of their roommates. Contact us to learn more about our individual housing contracts.
How Long Is The Housing Contract?
We want to make everything as easy as possible for residents. That’s why we offer individual housing contracts that span 12 months.
How Do I Pay Monthly Installments?
Residents can pay their monthly installments online using our easy resident portal. For ultimate convenience, residents can also set up automatic payments through our portal so they never miss a payment.
Can I Bring My Pet?
Yes! Lumen is a pet friendly community that welcomes your furry friends. Contact us to learn more about any animal guidelines or fees.
Does Lumen Have Staff On-Site?
Yes! We want to make sure our residents are completely taken care of. To make their lives easier, we employ a well-qualified team of management and maintenance professionals on-site. We even have a 24/7 maintenance staff available in case of an emergency.
Are Roommate-Matching Services Available?
Yes! We offer complimentary roommate-matching services for students new to Columbus. The process is simple — residents fill out a detailed questionnaire asking about their lifestyle preferences, hobbies, and habits, and our team matches them with another resident whose answers align. Contact us for more information about our roommate-matching services or to start on your questionnaire.
Do I Require A Guarantor?
Most of our residents have guarantors for their individual housing contracts in order to make sure all financial obligations can be met. Potential guarantors must meet minimum credit and income requirements and sign the guarantor addendum to each contract. For a resident to qualify without a guarantor, they would also need to meet the credit and income requirements. Contact our leasing office to learn more about guarantor requirements.
How Do I Begin The Lease Signing Process?
There are two ways to begin the leasing process at Lumen. Potential residents can apply online through our website and be sent a Lease Agreement, or they can stop by our Leasing Office and walk through the process in-person with one of our knowledgeable Leasing Agents.